Our mission is to treat each of our customers in the same manner in which we would treat a family member. We are proud to provide you with many features which other online merchants hesitate or refuse to offer. Your questions and concerns will be answered promptly and your order will be shipped in the most timely fashion available among online shops. The following are just a few reasons why AVToyBox.com is your new choice when purchasing consumer electronics online:
Customer Service and Information Links:
Frequently Asked Questions:
Welcome! AVToyBox.com features all major categories of home and mobile electronics components and accessories. From plasma televisions to AAA batteries, we are here to serve our customers at every step of their shopping experience. As we begin 2005, we will be celebrating our 6th Anniversary and 2nd online store since 1999. After all these years, we are still going strong by continuing to bring our customers the best prices, quality products and top service. Trust that AVToyBox will be here to serve our customers well into the next decade and beyond.
Many electronics manufacturers strive to maintain the highest possible standards when it comes to protecting the image of their products and brand name. By allowing only certain online retailers to resell their products, they are ensuring that only quality stores are allowed to feature their products and represent their company image. AVToyBox.com is proud to be an authorized dealer of major manufacturers such as Garmin GPS equipment, Cobra electronics, Konica/Minolta cameras and equipment, the Monster Cable family of products, and many others. Be assured that if these major manufacturers entrust us with their company image, you can trust us to bring you only the highest standards of quality in products, sales and service.
We are very proud to offer Same-Day Shipping on orders placed by 2PM Mountain Standard Time
We ship solely to the continental 48 United States using UPS (United Parcel Service) and occasionally USPS (United States Postal Service) Priority Mail. AVToyBox.com does not ship to PO boxes, FPO or APO addresses, nor do we ship internationally.
See the shipping timetable below to determine your delivery timeframe based on your shipping method:
|UPS Shipping Method Timetable|
2-5 business days (depending on location in the US)*
|UPS 2nd Day Air®||
End of 2nd business day following shipment
|UPS 3 Day Select®||
End of 3rd business day after shipment
|UPS Next Day Air®||
Morning of following business day after shipment
|UPS Next Day Air Saver®||
End of following business day after shipment
|Freight Shipping (Yellow Freight)||
By appointment (usually 3-7 business days depending on US address)
|* UPS Ground ship times are not guaranteed by UPS during the month of December due to heavy holiday shipping.|
Our business days are Monday through Friday, excluding major recognized US holidays.
Orders over $500 may require 1-2 additional business days for our account to verify funds with your cardholding bank. Shipment will not occur until these funds are verified. Please note that your bank may contact you directly to verify large purchases on your credit card as a standard security procedure. Be sure that valid contact information is on file with your cardholding bank when making large credit card purchases.
Choose your department below:
General information - firstname.lastname@example.org
Comments about our services, products, or website - email@example.com
Order information - firstname.lastname@example.org
Returns requests and information - email@example.com
We currently have warehouses located in Arizona, California, North Carolina,
and New York.
We only accept internet orders at this time.
Return Policy (Please read carefully)
DO NOT SHIP YOUR RETURNS TO THE ADDRESS ON YOUR PACKING SLIP!! RETURNS SENT TO OUR ADMINISTRATION OFFICE WILL INCUR ADDITIONAL SHIPPING FEES TO GET THE ITEM(S) BACK TO OUR WAREHOUSES!
At AVToyBox, we understand that there may a need for our customers to return an item. We are here to assist you in an efficient manner with your returns process, however we do adhere to the following policy very closely. If you have a need to return an item within 30 days of receiving your order, please follow the steps below to properly return your item(s):
Frequently Asked Questions about AVToyBox.com
Orders placed by 2PM MST usually ship on the same business day. Orders placed after 2PM MST will ship the following business day. The formula below can be used to calculate the expected time it should take for your order to arrive:
In stock + Shipping Method Timeframe + Holidays/Weekends = Expected Delivery Date
In stock + 2-5 business days + possible 2 weekend days = delivery as early as Wednesday that same week, up to Tuesday of the following week depending on location in the US
In stock + 1 business day + 0 weekend days = delivery date of Friday (next day)
In stock + 2 business days + 2 weekend days = delivery date of the following Tuesday
In stock + 1 business day + 2 weekend days = delivery date of the following Monday
Frequently Asked Questions about AVToyBox.com
To calculate shipping charges for your order, simply add your items to your shopping cart by clicking the "Add to Cart" button. Enter your shipping address completely on the first page and select your shipping method. Click "Continue" and you will see your shipping costs on the next page. Please note that firewall restrictions and disabling cookies on your computer/network may prevent you from allowing items to be added to your shopping cart properly.
Within 1 business day of shipping your order, UPS tracking will be available via the order status link you received in your order confirmation email. Order confirmation was automatically emailed to you immediately after placing your order. You may enter this tracking number into the UPS tracking box at the top right-hand corner of any page on our site.
We currently accept Visa, MasterCard, American Express and PayPal. You may pay with PayPal by following the labeled PayPal customer instructions on each page of the checkout process. At the end of the checkout, there will be a blue button available which takes you to the PayPal site so you can complete the payment process of your order.
Arizona residents are charged 7.8% sales tax. All other US states are tax free.
Our administration office is located in Gilbert, Arizona and our mailing address is available upon request. Please email us for this address if you have correspondence to send via US mail. Please note we do not accept local pickups nor do we accept returns at this location.
Please see our Return Policy and instructions to inquire about a return. Do NOT send back an order without notifying us first and following the proper RM procedures or you may be ineligible for a refund or credit.
We all make mistakes - it's part of being human. Due to the large selection of products on our site, occasionally we may make a typographical, image or pricing error which may misrepresent an item. We correct these errors as soon as they are discovered and brought to our attention. However, AVToyBox is not responsible for these errors and has the right to correct any misinformation on this site at any time without obligation.
The receipt of an email order confirmation does not constitute acceptance of an order. The email order confirmation confirms that our system has only received your order but has not yet processed it. A shopper does not become our customer until we collect payment for that order. We reserve the right to correct pricing errors or other typographical/image errors on our website, to limit the order quantity for any item, and to refuse service to any customer for any reason. Verification of information may be required prior to the fulfillment of any order. We appreciate your understanding!